The healthcare facilities require reliable, coordinated, and easy transportation of their patients. The healthcare transportation services offer rides across the facilities, patient homes, and anywhere in between. Some of the healthcare transportation service providers also have online and mobile tools that make booking patient rides simple.

Transportation services are crucial in the healthcare industry to ensure the safe transfer of patients from one location to another. The healthcare transport team connects various components of the healthcare system that contribute to the diagnosis, treatment, research, and test of diseases. The healthcare transportation services market is expected to reach $93 billion by 2021. More than 3.6 million Americans miss at least one medical trip a year because of lack of proper medical transportation. These missed appointments cost $150 billion for the health systems.

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Leading companies operating in this research are 

LogistiCare, American Medical Response, Xpress Non-Emergency Medical Transportation, ATS Healthcare Solutions, ProHealth Care, Molina Healthcare, DHL Healthcare, Crothall Healthcare, ARAMARK Healthcare, MTM

Non-emergency medical transportation (NEMT) includes transportation services offered to patients and healthcare consumers who face extraordinary barriers getting to their medical appointments.

Those barriers can include not having a valid driver’s license, not having a working vehicle in the household, being unable to travel or wait for services alone, or having a physical, cognitive, mental, or developmental limitation.

A large contributor of rapid growth in the sector is the growth in the geriatric population and the need for additional transportation solutions catered to the demographic. Moreover, given that while transportation is typically only a small share of a hospital or health system’s budget, it touches and impacts nearly the entire system. By improving logistics associated with getting patients to the hospitals more efficiently and cost-effectively, these systems could drive significant savings. For non-patient transportation, there is also an increasing emphasis on quick transportation of samples and species for testing and increased focus on reducing logistics cost.

Various healthcare transportation services provide support to patients in several ways. They provide mobility and medical transaction services from one location to another. Emergency medical transportation services provide urgent transportation for patients with critical or life-threatening symptoms. Often the emergency medical transportation services are equipped with additional medical aid and monitoring during the trip to ensure the safety of the patient.

On the other hand, non-emergency medical transportation services are also required for unfavorable Medicaid receivers, such as old aged and disabled people who are not able to access healthcare transportation services. Hospital segment is the dominant end-user of transportation services, accounting for 46% of the global healthcare transaction services. Other end-users include private paying customers, medical centers, nursing care facilities and airport shuttles. With the growing number of hospitals and increasing need for cost reductions at these facilities, there will continue to be a focus on optimizing the transportation services.

Both Lyft and Uber have also started offering rides to Medicaid beneficiaries in some states. However, these types of ridesharing transportations have extremely limited capabilities for people who need assistance walking, are wheelchair bound, or have any other physical or developmental special needs. Specialized medical transportation providers often require advance booking 24–48 hours in advance, don’t go into homes, are often overly expensive, and offer a low-quality service.

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